Outsourcing Services

Globalization ushered in many changes in the 1990s. India, which had liberalized and opened up its economy in 1991, has been at the forefront of reaping the benefits of international connectivity provided by the internet and associated communications technologies. Companies based in developed nations were able to leverage this easy access to hundreds of thousands of young, qualified, English-speaking graduates from Indian colleges, without the worries of visa caps or having to expand their facilities. The Information Technology (IT) sector took advantage of the enhanced connectivity (as well as the time difference between India and the West) to provide offshore services around the clock to their clients. Early adopters from the developed countries were cautious: they tested the waters by outsourcing only clearly defined business processes and technology development functions.